Customers and Leads management
CRM: Cared customers
All the information of your clients anywhere and at any time.
Improve the relationship with your customers thanks to uSell CRM guarding all the information for you.
Adapt speeches to the needs of your customers by analyzing the historical of each client.
Knowing customers better will allow you to create a stronger relationship. If you know customers’ requirements they will feel better advised.
When you have a large database of clients it is difficult to remember the details of each and every one of them. Therefore uSell CRM allows you to have the information organized in sections. Easily access your general information, contacts, budgets, order history, locations, activity and the calendar, with the already finished task and the ones that are still undone.
Contacts and Leads
Each customer may have different people to contact with whom we will be interacting. With uSell CRM you will access to the information of all the contacts of each company. You can get in contact with them at any time and from any place. With uSell you can create new contacts on your existing accounts as well as create new accounts with your Leads.
In the customer’s account you can also access to the budgets that have been offered before and check if they have been closed or not. With this information you can understand the client’s situation. You will find a way to close open budgets or propose a new one, more adjusted and customized to close the sale. The budgets allow to give the information of the final price to the person who has the power of purchase decision before placing the order.
You can also know the orders that have been already placed. In this way you will obtain the information to decide what to offer again to make recurring orders or to define complementary products to complete an order making a cross-saling opportunities.
Access from the uSell CRM customer section to the different locations of the company. You will easily see all the information of the different locations: turnover location, shipping site or work center. The locations have a lot of value because they allows you to place the clients on the map and the application will design the best commercial route to get to them. You can enter automatically new addresses with geolocation on your mobile device.
See the customer’s commercial activity history at all times. Know everything that has been done and in what position the client is, plan strategies and carry out commercial actions to close sales or open new opportunities.
Viewing the tasks and events that you have planned for each client will allow you to do them on time. With uSell CRM you will have this information on the web and in the application. This will help you to be aware your task and improve the planning.